Frequently Asked Questions

Do I need to have any additional hardware at my restaurant to receive orders coming from the app?

If you use a POS system that Craver is integrated with, you would not need any additional hardware. If not, you would need a tablet or smartphone to receive the orders from the app. For a list of POS providers that Craver has integration with, please check out our integrations page.

How do I get notified when a customer has placed an order with the app?

If you use a POS system that Craver is integrated with, you would receive the order on your POS hardware. If you use a POS that Craver is not integrated with, you would need a tablet or smartphone to receive the orders from the app.

Is the app integrated with my POS and payment processor?

Craver is integrated with several POS and payment processors and the list is growing. Check out a list of POS and payment processors that Craver is integrated with on our integration page.

How does the app work if it’s not integrated with my POS or payment processor

You would need a tablet or smartphone to receive the orders on and you can use one of the payment processors that Craver is integrated with for in-app payments.

Do you offer delivery?

We offer delivery services through third delivery party partners. Craver has integration with several food delivery companies. How this works is that your customers orders will be processed through your app and then would be sent to the food delivery company for delivery. This way you don’t have to pay a percentage of the order to the food delivery company. Check out our integrations page to see which food delivery companies Craver is integrated with.

I already use Doordash, Grubhub, Uber Eats, etc. What’s the advantage of having my own app?

When your customers order through your own app, you don’t pay commission fees or lose customers to your competition. Your app can be a great marketing tool to promote your restaurant as well.

Are there any setup fees?

Depending on the terms of your agreements, there may be some setup fees. Please talk to one of our sales representatives to get an estimate.

Are there any transaction fees?

No, there are no transaction fees. You only pay a flat monthly fee for your app.

Can I cancel my subscription at any time?

Depending on the terms of your agreement, you may have to pay a penalty if you cancel your subscription early. Please talk to one of our sales representatives to inquire about this.

Can I send push notifications through the app?

Yes. You can send unlimited push notifications for no additional costs. This is great tool to use for marketing.

How does the rewards and loyalty program work?

The rewards and loyalty feature that Craver offers is very flexible can handle different models. We can design the app to work with your existing program or create a new one for you. We suggest that you design an easy-to-use system for your customers.

How can I update my menu items, prices, specials and etc. on the app?

You will have access to a admin portal to update these. If you are using a POS that Craver is integrated with, many of these updates will be automatically done when you update them on your POS system.

How do I get customers to download my app?

There are many ways to promote your app. You can add posters or signs in your restaurant with a QR code that your customers can scan and get linked to your app. You can provide links to your app on your website and invite your customers to download your app when they are browsing from the mobile phones. You can offer points, discounts or free items to customers who download your app or refer others to download it.

Would customers be able to customize their orders?

Craver offers a sophisticated modifiers menu that can handle anything.

Does Craver offer web ordering?

Yes, we offer web ordering as an add-on service. Check out the full list of our add-on services here